Cancellation & Refunds

Every ALIAS card is engraved with the name or handle you choose, so it cannot be resold to anyone else. That shapes the policy below.

Before the 21st. You can cancel any order for a full refund at any point before engraving begins on the 21st of the month. Email us and it is done.

From the 21st. Once engraving has started, the card carries your details and the order can no longer be cancelled.

Damaged, faulty or wrongly engraved. If your card arrives damaged, does not work, or was engraved incorrectly by us, tell us within 7 days of delivery and send a photo. We replace it in the next batch or refund you in full, whichever you prefer. There is no cost to you.

Never delivered. If your card does not reach you and tracking cannot account for it, we refund or replace it in full.

Approved refunds go back to the original payment method through our payment provider, usually within 5 to 7 working days of approval. Your bank may take a little longer to show it.

To cancel an order or report a problem, email contact@sharealias.com with your order number.